| Title: | Service Management; Operations, Strategy, Information Technology |
| Author(s): | James A. Fitzsimmons; Mona J. Fitzsimmons; Sanjeev K. Bordoloi |
| Edition: | 8 |
| Year: | 2014 |
| ISBN-13: | 9780078024078 (978-0-07-802407-8) |
| ISBN-10: | 0078024072 (0-07-802407-2) |
Service Management 8th 8E James Fitzsimmons
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